Award-winning Managed IT Services and IT Support
At IT Backbone, we provide reliable IT support and Managed IT Services to businesses in Kent and throughout the UK.
As a leading managed service provider (MSP), our team delivers expert IT solutions, proactive network monitoring, and responsive technical support – all backed by a reputation for excellence and trust.
Fully certified experts
Direct line to service desk
Security accredited
Tailored tech solutions
At IT Backbone, we specialise in delivering comprehensive Managed IT Services to businesses in Kent and across the UK.
Our team of fully certified experts provides 24/7 IT support, ensuring your operations run smoothly and securely. We tailor our services to meet your specific business requirements, using our long-standing partnerships with leading technology vendors to offer cutting-edge solutions that match your needs.Reasons to trust our IT support
- Fast reliable support – you’ll get a response within 15 minutes
- We understand technology but speak your language
- Proven track record – 100% five star ratings
- Security is our top priority
- We’re proactive, not just reactive
- Clear costs, no surprises
Customer feedback
Reviews of our Managed IT Services
“TPP Recruitment have been using IT Backbone’s support service since August 2017. We submit multiple requests daily and the majority are actioned speedily and we rely on this to ensure business continuity and staff satisfaction with their IT systems.”
Jayne Morris
CEO, TPP Recruitment
“IT Backbone has the rare ability to deeply understand our business, industry and culture, and their expertise enables us to get the very best from our infrastructure and solutions.”
Christian Huot
Director, Mayfair Casino Ltd
Why our IT Suport is different
Reasons to trust our Managed IT Services
- Proactive threat detection and mitigation
- Advanced encryption techniques to safeguard your data
- Continuous monitoring of network traffic for suspicious activity
- Regular security assessments and audits to identify vulnerabilities
- Implementation of industry best practices and compliance standards
- Employee training programs to promote security awareness
- Secure backup and disaster recovery solutions
- 24/7 Monitoring
- Rapid incident response and resolution to minimize downtime
- Collaborative approach to security, working closely with your team to address concerns and mitigate risks
What we offer
How do we support your business
24/7 IT support
Our IT Support services redefine the way businesses navigate and thrive in the digital landscape. As your dedicated Managed IT Services Provider, we offer a comprehensive suite of IT Support services designed to ensure the optimal performance, security, and reliability of your IT infrastructure.
- Unlimited Help Desk Support
- Remote Monitoring and Management
- On-Site Support
- Patch Management
- Vendor Management
- 24/7 Monitoring and Emergency Response
24/7 cyber security
Our Cyber Security services are a comprehensive shield for your digital world. From bolstering Microsoft 365 Security to proactive Mobile Device Management, we cover all bases. Partner with us for robust Cyber Security solutions, safeguarding your business with confidence.
- Microsoft 365 Security
- Mobile Device Management
- Security Audits
- Cyber Essentials
- Disaster Recovery
- Backup Solutions
- Network Security
- User Awareness Training
Managed IT services
Your premier partner for comprehensive Managed IT Services designed to propel your business to new heights. As a leading Managed IT Services provider, we offer a suite of services crafted to meet the unique needs of your organisation and ensure the seamless operation of your IT infrastructure.
- 8-6 service desk for support
- Proactive network monitoring and maintenance
- Cloud infrastructure management
- Hardware and software procurement assistance
- Network support and management
- Monthly performance reports
- Vendor management
- Onsite support
- Quarterly business reviews
- Firmware and patch management
Professional services
Our Professional Services offerings specialise in delivering tailored solutions to meet your unique IT needs. From Cloud Migration to robust Cyber Security measures, our expert team is here to guide you through every step of your digital transformation journey.
- Cloud Migration
- Cyber Security
- Virtual CTO
- Project Delivery
- Procurement
Connectivity
Our Connectivity Services are your gateway to seamless communication and collaboration. Whether it’s reliable Internet, cutting-edge Telephony, or harnessing the power of Microsoft Teams for unified communication, we’ve got you covered.
- Internet
- Telephony
- Microsoft Teams
- Audio & Video Conferencing
Technologies
We work with industry leading technology providers who are designed to empower your business with cutting-edge solutions. Harness the full potential of Microsoft 365, including SharePoint Online, Teams, and Intune, for seamless collaboration and productivity.
- Microsoft 365
- Sharepoint Online
- Teams
- Intune
- Microsoft Azure
- Cisco
- Palo Alto
- Mimecast
Our clients
Businesses that we’ve worked with
Nationwide service with a local touch
Finding us
IT Backbone Limited
80 Churchill Square, Kings Hill
West Malling, Kent, ME19 4YU
Speak to us
Office: 0207 199 2222
Service desk: 0207 199 3939
Email us
Case study
How IT Backbone works as an extension of Magrock’s business
Key metrics
Keeping your business operations flowing smoothly
15 mins
Avg. response time
< 2 hours
Avg. resolution time
100%
positive feedback
79%
First contact resolution
FAQ
Your IT support questions answered
What is IT support?
At our IT Backbone, IT Support is more than just a service—it’s our commitment to your success. We’re here to be your trusted tech partners, providing personalised assistance tailored to your unique needs. From troubleshooting technical issues to proactive maintenance, we take the time to understand your business and deliver solutions that ensure the smooth operation of your IT systems. With our dedicated team by your side, you can rest assured that your technology is in good hands, allowing you to focus on what matters most—growing your business.
Why do companies need IT support?
For companies, IT support is indispensable in navigating the increasingly complex landscape of technology. From ensuring the smooth operation of critical systems to safeguarding against cybersecurity threats, IT support plays a pivotal role in maintaining productivity and security.
Our dedicated team provides proactive assistance and expert guidance, helping companies leverage technology to its fullest potential. Whether it’s troubleshooting technical issues, implementing new solutions, or providing ongoing maintenance, our personalised approach ensures that businesses can stay focused on their core objectives while we handle the intricacies of their IT infrastructure.
I don’t work in IT, why do I need to worry about cyber security?
Even if you’re not directly involved in IT, cyber security remains a critical concern for individuals and businesses alike. In today’s interconnected world, cyber threats pose significant risks to personal data, financial security, and overall peace of mind.
Our IT support services extend beyond traditional technical assistance to include comprehensive cybersecurity measures aimed at protecting your digital assets. By staying vigilant and implementing robust security protocols, we ensure that your online activities remain safeguarded from potential threats. With our proactive approach to cybersecurity, you can rest assured knowing that your digital presence is fortified against evolving risks, allowing you to navigate the digital landscape with confidence and peace of mind.
What is the cloud?
The cloud is a game-changer in the realm of technology, revolutionising the way data and services are stored, accessed, and managed. Essentially, it refers to remote servers accessed over the internet to store and process data, instead of relying solely on local computers or servers. This enables seamless access to applications, files, and services from anywhere with an internet connection, offering unparalleled flexibility and scalability.
Our IT support services encompass cloud solutions, ensuring that businesses can harness the power of the cloud to streamline operations, enhance collaboration, and drive innovation. With our expertise, navigating the cloud becomes effortless, empowering businesses to leverage its full potential for growth and success.
How much does IT support cost?
Determining the cost of IT support can vary based on various factors, including the size and complexity of your IT infrastructure, the level of support needed, and the specific services required.
At IT Backbone, we offer customised IT support plans tailored to meet your unique needs and budget. Our transparent pricing model ensures that you only pay for the services you need, without any hidden fees or surprises. Whether you’re a small business or a large enterprise, we work closely with you to develop a cost-effective solution that maximises the value of your IT investment. With our flexible pricing options and dedication to providing exceptional service, you can trust us to deliver reliable IT support that aligns with your financial goals and business objectives.
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