About us
Our IT knowledge helps your you solve your IT headaches
IT Backbone was established in 2008 by Jason Chaplin, and we’re proud to be one of the most trusted and respected names in IT support and managed IT services, delivering technical expertise to a huge range of companies.
IT Backbone has grown to deliver industry leading services and solutions throughout the UK, to an expansive range of businesses, from small start-ups to multi-site organisations across multiple diverse sectors. We have invested heavily in our infrastructure and our staff development, to ensure that we can provide leading technologies and support them in line with modern ways of working, which have been undeniably transformed as a result of the COVID-19 pandemic.
Directors
OUr founding team
Jason Chaplin
Jason is our MD and Founder, who established IT Backbone in 2008. Jason’s an expert at putting himself in the customer’s shoes, and has a passion for delivering outstanding CX. Jason lives and breathes technology and is always happy to test out the latest Apple products, as well as innovative platforms and services.
Tony Morrant
Tony is IT Backbone’s Technical Services Director and leads our technical delivery teams. He’s got tonnes of technical experience and Tony heads up the strategic development and delivery of IT Backbone’s technical services. Tony also ensures that our technical strategy and day to day operations run seamlessly.
Helping you to grow your business
Our aim is to help you grow your business. Whether we deliver IT support, managed IT services or cyber security solutions, we take time to understand the nature of your business, its culture, and how it runs on a day to day basis.
We are client centric
Our clients are at the heart of everything we do, so we’ll always make a bespoke recommendation to each and every one. When clients contact our service desk, they always talk directly with a technical expert (they’re all in the UK), which means that you won’t need to repeat the issue to a number of different people. Our engineers also maintain an outstanding knowledge base, which enables us to solve any issues quickly and easily.
Clients trust us and are with us long term
We take pride in delivering exceptional customer service, meeting and exceeding expectations with our IT support and managed IT services. Not only do we work to pre-defined SLAs with our clients, but we also have internal OLAs to ensure that projects follow best practices in accordance to industry best practice ITIL frameworks. We are proud to hear that our clients trust us, and many choose to partner with us long term.
Our vision and mission
IT Backbone’s vision is to be known as the most customer driven IT partner in the UK, and our mission is to be innovative, customer led experts in IT services.
When IT Backbone was founded in 2008, a Customer First approach was embedded in the culture from day one. Integrity, doing the right thing and great customer experience shape every project, support package and client relationship we deliver and maintain.
We decided to formalise our vision and mission, to allow our team, clients and peers to be able to easily understand the direction we are working in.
By sharing our mission, our clients can clearly see just how important they are. Customer First shapes everything we do. We invest heavily in our engineers’ knowledgebases and technical expertise, so that each of our clients receives the very best service possible, and our clients will always reach a technical expert directly, every time they call us. We are proud to say that many clients partner with us for the long term.
Our awards and accreditations
Cyber Essentials
Cyber Essentials Certification
Cyber Essentials Plus
Cyber Essentials Plus Certification
Southern Enterprise Award
Most Client-Focused IT Partner of the Year’ 2021
ISO 27001
The international standard for Information Security Management Systems (ISMS)
ISO 9001
The international standard for a quality management system
Customer reviews
Some of our happy clients
“TPP Recruitment have been using IT Backbone’s support service since August 2017. We submit multiple requests daily and the majority are actioned speedily and we rely on this to ensure business continuity and staff satisfaction with their IT systems.”
Jayne Morris
CEO, TPP Recruitment
“IT Backbone has the rare ability to deeply understand our business, industry and culture, and their expertise enables us to get the very best from our infrastructure and solutions.”
Christian Huot
Director, Mayfair Casino Ltd
“After our first meeting with their team, we knew they understood what is required for a business of our type. Having such a professional help desk and technical team on hand really puts the end user at ease.”
Kevin Willis
Head of Compliance of Victoria Gate Casino