Latest News

Keep up to date with everything IT Backbone

Strengthening your communication with IT support

Strengthening your communication with IT support

Working with your outsourced IT support team can be complicated and frustrating if you are not used to the process. However, having an established relationship with your IT support team is key to ensuring that you get the best possible service. Here are some tips on...

read more
3 must-haves for quality IT support services

3 must-haves for quality IT support services

If you’re looking for an external IT support service, it can be difficult to know where to start. With so many options available, it’s easy to get overwhelmed. To make the process easier, here are three must-have qualities to look for in an IT support team that will...

read more
IT technical support: streamline your access to finance

IT technical support: streamline your access to finance

As technology continues to revolutionise the banking industry, financial institutions are expanding access to financing for small businesses. In particular, with IT technical support, these companies can tap into new sources of funding and limit their dependence on...

read more

Key metrics

We’re proud of how we perform

15 mins

Avg. response time

< 2 hours

Avg. resolution time

100%

positive feedback

79%

First contact resolution