Services
Managed Services
Your premier partner for comprehensive IT managed services designed to propel your business to new heights. As a leading IT managed service provider, we offer a suite of services crafted to meet the unique needs of your organisation and ensure the seamless operation of your IT infrastructure. Here’s an overview of the managed services we provide:
- 8am – 6pm Service Desk for Support
- Proactive Network Monitoring and Maintenance
- Cloud Infrastructure Management
- Hardware and Software Procurement Assistance
- Network Support and Management
- Monthly Performance Reports
- Vendor Management
- Onsite Support
- Quarterly Business Reviews
- Firmware & Patch Management
Key services
How we will support you
8am - 6pm Service Desk for Support
Our dedicated service desk operates during business hours to provide you with prompt and reliable support. Our team of skilled professionals is ready to address your queries, troubleshoot issues, and offer solutions to keep your systems running smoothly.
Proactive Network Monitoring and Maintenance
Stay ahead of potential disruptions with our proactive network monitoring and maintenance services. We identify and address issues before they impact your operations, minimising downtime and optimising your network performance.
Cloud Infrastructure Management
Our comprehensive cloud infrastructure management covers everything from DNS and domains to SSL certificates. We ensure that your cloud environment is secure, efficient, and aligned with your business goals, allowing you to leverage the full potential of cloud technology.
Hardware and Software Procurement Assistance
Simplify the procurement process with our expert assistance. We guide you through the selection and acquisition of hardware and software, ensuring that your technology investments align with your business requirements and budget constraints.
Network Support and Management
Our seasoned professionals take care of your network support and management needs, optimising connectivity, and ensuring the reliability and security of your network infrastructure.
Monthly Performance Reports
Stay informed about the health and performance of your IT infrastructure with our detailed monthly performance reports. Track key metrics, identify trends, and make informed decisions to drive continuous improvement.
Vendor Management
Streamline your vendor relationships with our vendor management services. We liaise with your technology partners, ensuring seamless coordination and effective communication to meet your business needs.
Onsite Support
For issues that require a hands-on approach, our onsite support team is ready to assist. Whether it’s troubleshooting hardware problems or providing in-person assistance, we’re here to keep your business running smoothly.
Quarterly Business Reviews
Regular check-ins are crucial for ongoing success. Our quarterly business reviews provide a forum for discussing performance, addressing concerns, and strategising for the future.
Firmware & Patch Management
Keep your systems secure and up-to-date with our firmware and patch management services. We ensure that your software and firmware are always current, protecting your business from potential vulnerabilities.
Key metrics
We’re proud of how we perform
15 mins
Avg. response time
2.5 hours
Avg. resolution time
200
Five star reviews
79%
First contact resolution
FAQ
More about our IT support
What are Managed Services?
Managed Services refer to the outsourcing of specific IT functions to a third-party provider, who assumes responsibility for the proactive management and support of those services. This allows businesses to focus on their core operations while leveraging the expertise of IT professionals to optimise their technology infrastructure.
What services are included in your Managed Services offering?
Our Managed Services offering includes a comprehensive suite of IT services, such as:
- 8am – 6pm Service Desk for Support
- Proactive Network Monitoring and Maintenance
- Cloud Infrastructure Management
- Hardware and Software Procurement Assistance
- Network Support and Management
- Monthly Performance Reports
- Vendor Management
- Onsite Support
- Quarterly Business Reviews
- Firmware & Patch Management
How does the 8am – 6pm Service Desk for Support work?
Our 8am – 6pm Service Desk provides clients with a dedicated team of support professionals who are available during business hours to address IT-related issues, answer questions, and provide assistance with troubleshooting and problem resolution.
What is Proactive Network Monitoring and Maintenance?
Proactive Network Monitoring and Maintenance involve continuous monitoring of your network infrastructure to identify potential issues before they escalate into major problems. This proactive approach helps minimise downtime, optimise performance, and enhance the overall reliability of your IT environment.
Can you explain Cloud Infrastructure Management?
Cloud Infrastructure Management involves the administration and optimisation of cloud-based resources and services, such as virtual servers, storage, and applications. Our team ensures that your cloud infrastructure is properly configured, secure, and optimised to meet your business needs.
Our partners
We partner with the best
